Trust Orchestration · Journey

eTrust PlatformOne platform to onboard, verify, sign and score — eliminate friction across the full trust lifecycle.

End-to-end trust orchestration — combine eKYC, eSignSuite, eCreditScore and other modules into one seamless customer journey.

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ORCHESTRATOReTrust PlatformTRUST JOURNEY123eKYCeCreditScoreeSignSuiteeConnect
One journey · five modules
eKYCIdentity
eCreditScoreRisk
eSignSuiteContract
eConnectComms
eDocAIDocuments

Key Features

Compose any combination of FinOS modules into a single trusted customer flow with shared identity and audit trail.

01

Unified Identity Layer

  • Single customer record across modules
  • Re-use eKYC across products
  • Consent management built-in
02

Workflow Orchestration

  • Drag-and-drop journey builder
  • Conditional routing on risk and product
  • Event-driven triggers
03

Cross-Module Audit Trail

  • Tamper-proof activity log
  • Regulator-ready exports
  • Per-step evidence capture
04

Pluggable Modules

  • eKYC, eSignSuite, eCreditScore included
  • Mix and match per product
  • Third-party integrations supported
05

Risk & Decisioning

  • Real-time risk score per journey
  • Configurable approval thresholds
  • Escalation to human review
06

Compliance & Reporting

  • NHNN, SBV, GDT aligned
  • Automated regulatory reports
  • Data residency options
Process · 6 steps

How It Works

Compose modules into a journey, then deploy via API or hosted page.

Start
Configure

Design

Build the journey in the no-code builder.

No-code journey design

Verify

eKYC + liveness + document checks.

eKYC + liveness + docs
Decide

Decide

Risk scoring and approval routing.

Score & route approval

Sign

Contract execution via eSignSuite.

Sign via eSignSuite
Activate

Activate

Provision the product and notify customer.

Provision & notify

Audit

Cross-module evidence and reporting.

Evidence & reporting
Done

Use Cases

Digital Account Opening

The Challenge

Banks relying on separate eKYC vendors, document portals, and contract tools face fragmented data, duplicated integrations, and inconsistent compliance across the account-opening journey. Regulatory scrutiny from the State Bank of Vietnam means any gap in the audit trail — between identity verification and contract execution — creates material compliance risk.

How eTrust Platform Helps

eTrust Platform orchestrates identity verification, credit pre-screening, and eSign contract execution as a single configurable journey, sharing one customer record and one tamper-proof audit trail throughout. A bank deploys the full flow via a single API, eliminating the need to coordinate across multiple point vendors.

Business Impact
1 platformReplaces separate eKYC, scoring, and eSign vendors
weeks→daysTime to launch a new digital account product
end-to-endAudit trail from identity capture to account activation

Frequently Asked Questions

Yes — every module is independent. Compose only what you need.

Related Products

Other FinOS products that pair well with this one.

eKYC

AI-powered identity verification — automate ID document recognition, facial matching, and liveness detection to onboard customers digitally in seconds.

Learn more

eSignSuite

Integrated digital transaction platform combining eSignature, eContract and eInvoice — full lifecycle from drafting to compliant e-invoicing under Vietnamese GDT standards.

Learn more

eCreditScore

AI-powered credit scoring engine — processes data from both traditional sources and new alternative sources proprietary to FinOS for accurate, real-time risk assessment.

Learn more

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